Guest Relations Executive

Description

An exciting opportunity is available in Dubai for a Guest Relations Executive to become part of a customer-focused hospitality team. The role involves welcoming guests, handling requests, coordinating with hotel departments, and helping create a smooth and positive guest experience throughout their stay. Candidates with a friendly personality, professional approach, and strong communication skills are encouraged to apply.

Key Responsibilities:

Welcome guests and provide professional assistance throughout their visit.
Handle guest inquiries, requests, and general concerns courteously.
Assist with check-in, check-out, reservations, and other front-office activities when required.
Maintain accurate guest information and update relevant records.
Coordinate with housekeeping, front office, food and beverage, and other departments.
Follow up on guest requests to ensure timely resolution.
Provide information about hotel facilities, services, operating hours, and available amenities.
Receive guest feedback and communicate important concerns to the appropriate supervisor.
Assist in handling special requests and arrangements for guests.
Maintain a professional and welcoming presence in guest-facing areas.
Support customer service standards and company procedures.
Prepare basic reports and maintain records related to guest interactions when required.
Assist the team with daily hospitality operations during busy periods.
Perform other guest-service duties assigned by management.

Company Benefits:

Competitive monthly salary
Paid annual leave
Medical insurance
Professional hospitality environment
Training and development opportunities
Career growth opportunities
Supportive and multicultural team
Employee benefits as per UAE labor regulations

Application: Interested candidates can send their updated CV to info.aljamal.hotels.services@gmail.com