Call Center Clerk
- Industry: Telecom
- Career: Mid Career
- Job Location: Dubai
- Salary: AED 3001-3500
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any
- Contact No.: 0524304128
- Email: hrfatimaali@gmail.com
- Street: Dubai
- City: Dubai
- Listed: March 22, 2024 12:19 pm
- Expires: This ad has expired
Description
Job Title: Call Center Clerk
Location: Dubai, UAE
Position Type: Full-Time
Job Description:
Join our dynamic team as a Call Center Clerk and contribute to delivering exceptional customer service to our clients. As a Call Center Clerk, you will be responsible for handling incoming calls, providing information, and resolving customer inquiries or issues in a timely and professional manner. If you are customer-focused, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this position.
Responsibilities:
Answer incoming calls and respond to customer inquiries, providing information about products, services, and company policies.
Assist customers in resolving issues, complaints, and concerns, aiming to provide satisfactory solutions and ensure a positive customer experience.
Document all customer interactions and transactions accurately in the company’s database or CRM system.
Follow communication scripts and guidelines when handling different topics or situations to maintain consistency and professionalism.
Transfer calls to appropriate departments or escalate complex issues to senior representatives as needed.
Provide customers with product or service information, including pricing, availability, and delivery details.
Maintain a courteous and professional demeanor during all customer interactions, ensuring that customers feel valued and respected.
Qualifications:
High school diploma or equivalent education is required. Additional certification in customer service or related fields is a plus.
Previous experience in a customer service or call center role is preferred.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Proficiency in using call center equipment and software, with the ability to navigate customer databases and systems.
Strong problem-solving skills and the ability to remain calm and composed under pressure.
Ability to multitask and prioritize tasks effectively in a fast-paced and high-volume call center environment.
Benefits:
Competitive hourly wage or salary, commensurate with experience and qualifications.
Comprehensive benefits package, including health insurance and retirement plans.
Opportunities for career advancement and professional development within the company.
A collaborative and supportive work environment that values teamwork and customer satisfaction.
If you are passionate about providing excellent customer service and have the necessary skills to excel in this role, please submit your resume and a cover letter to email:hrfatimaali@gmail.com or WhatsApp:+971524304128.
We look forward to welcoming a dedicated and customer-oriented Call Center Clerk.
GROUND STAFF
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, […]
Valet Parking Attendant
Job Title: Valet Parking Attendant Job Overview: We are currently seeking courteous and responsible individuals to join our team as Valet Parking Attendants. As a […]
Office Assistant
Job Title: Office Assistant Job Overview: We are currently seeking a dynamic and organized individual to join our team as an Office Assistant. The ideal […]
Sales Associate
Job Title: Sales Associate Location: Dubai, UAE Job Type: Full-time Job Summary: We are currently seeking motivated and customer-focused Sales Associates to join our team. […]
Data Entry Operator
Job Title: Data Entry Operator Job Overview: We are currently seeking meticulous and detail-oriented individuals to join our team as Data Entry Operators. The ideal […]
Data Entry Clerk For Warehouse
Job Title: Data Entry Clerk for Warehouse Location: Dubai, UAE Job Type: Full-time Job Summary: We are seeking a detail-oriented and efficient Data Entry Clerk […]
Housekeeper/Room Attendant
Job Title: Housekeeper/Room Attendant Job Overview: We are currently seeking meticulous and detail-oriented individuals to join our team as Housekeepers/Room Attendants. The ideal candidates will […]
Cleaners / Janitor
Job Title: Cleaner/Janitor Location: Dubai, UAE Job Type: Full-time Job Summary: We are currently seeking dedicated and reliable Cleaners/Janitors to join our team. The Cleaner/Janitor […]
Customer Service Representative
Job Title: Customer Service Representative Location: Dubai, UAE Job Type: Full-time Job Summary: We are seeking enthusiastic and customer-focused individuals to join our team as […]