- Industry: Financial Services
- Career: Management
- Job Location: Dubai
- Salary: Unspecified
- Experience: 5 - 7 Years
- Job Type: Full Time
- Gender: Any
- Email: firstname.lastname@example.org
- Street: Dubai
- City: Dubai
- Listed: December 4, 2019 4:17 pm
- Expires: This ad has expired
Design, develop and deliver Product, Process and Behavioural / Soft Skills trainings to all Internal Stakeholders and agent partners.
▪ Develop Effective Trainings / Training Management System which can provide information about Trainings on-the-go.
▪ Develop framework to measure, gauge and improve Training Effectiveness
▪ Develop and enhance the training tools, process manuals as and when required. Adopt new methodologies for training including online as well as web-ex etc.
▪ Design content that is required for online trainings and demo
▪ Up-skill and remain knowledgeable of companyss products, processes, current services offerings and current industry policies and practices.
▪ Impart induction training to new inductees on the various policies and procedures.
▪ Liaise with Internal Stakeholders and Agent Partners to conduct re-training on a timely basis.
▪ Prepare and schedule the training calendar for the respective regions in accordance to agent partners
▪ Manage training Unit to achieve business continuity and domain expansion.
▪ Tracking, measuring and reporting performance of Training Team
▪ Study and identify the process change / Enhancement in the System or process