Room Service Order Taker

Description

Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
Responds to all emergency call which includes monitoring the alarm system
Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
Coordinate and control all office traffic
Present a positive, professional, and courteous image, to ensure guest satisfaction
Maintain the brand’s high quality standards
Ability to remain calm and perform all essential functions during emergency situations
Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

What are we looking for?

A Room Service – Order Taker serving is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Prior customer service/administrative support or housekeeping experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Grade School education