Reservations Agent

Description

Responsibilities

Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Respond professionally and process emails within the service level set by the department.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Achieve 90+% on call audits (LQA/IFH)
Follow the internal up-sell programme for Reservations department.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.

Qualifications

At least 1 year experience on a similar role.
Good verbal and written communication skills. Ability to speak a second language is a plus but not required .
Has keen eye to details.
Flexible with working schedule.
Ability to collaborate to all levels of colleague.
Available to join immediately is a plus.