Receptionist

Description

Receptionist duties and responsibilities
Receptionists spend most of their time answering phone calls. However, a Receptionist may also be responsible for:

Making appointments for all staff or for specific employees, such as executives
Processing bills and helping clients or customers if they have any questions about their charges
Organizing files for billing, customer and client records, etc.
Directing visitors to the correct office
Responding to all customer inquiries in a polite and timely manner

Receptionist skills and qualifications
Essential skills for a Receptionist to perform well in their role include:

Verbal and written communication skills to interact clearly with customers, vendors and other employees
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a side variety of tasks throughout the day
Patience and listening skills to respond appropriate and interact positively with upset customers
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive