Order Taker

Description

Job Opportunity: Order Taker for Hotel in Dubai

A luxurious hotel in Dubai is seeking a dynamic and customer-focused Order Taker to join our team. If you have excellent communication skills, a passion for delivering exceptional service, and the ability to handle guest orders efficiently, we invite you to apply for this position.

Key Responsibilities:

Guest Interaction: Receive guest orders for room service or dining, providing a warm and welcoming interaction.
Order Processing: Input guest orders accurately into the hotel’s ordering system, ensuring attention to detail and customization requests.
Menu Knowledge: Familiarize yourself with the hotel’s menu offerings, ingredients, and special promotions to assist guests in making informed choices.
Coordination: Collaborate with the kitchen, bar, and serving staff to ensure timely and accurate order delivery to guests.
Special Requests: Handle special dietary requests, allergies, and any other guest preferences, communicating effectively with the culinary team.
Up-Selling: Suggest additional items or promotions to enhance the guest experience and increase revenue.
Feedback Handling: Address guest inquiries, concerns, or complaints promptly and professionally, escalating issues when necessary.
Requirements:

Previous experience as an Order Taker or in a similar role in a hotel or hospitality setting.
Excellent communication and interpersonal skills, with a focus on guest service.
Knowledge of food and beverage operations, menu items, and culinary terminology.
Ability to work in a fast-paced environment and handle multiple orders simultaneously.
Positive attitude, teamwork, and adaptability to varying guest preferences.
Proficiency in using order processing systems and basic computer skills.
Benefits:

Competitive salary and opportunities for performance-based incentives.
Training and development programs to enhance your hospitality and order taking skills.
Supportive and collaborative work environment in a prestigious hotel.
Opportunities for career advancement within the hotel industry.
Employee discounts on dining and other hotel services.
Location: Dubai, UAE

To apply, please send your resume and a cover letter outlining your experience in order taking and your commitment to delivering exceptional service to [Email Address]. Join our team and contribute to creating memorable dining experiences for our hotel guests!