IT Support Technician

Description

Technical Support:

Provide helpdesk support for hardware and software issues.
Assist users with troubleshooting technical problems, whether in-person, via phone, or through remote support.
Installation and Configuration:

Install, configure, and upgrade computer hardware and software.
Set up new devices, including desktops, laptops, printers, and peripherals.
Network Maintenance:

Monitor and maintain the organization’s network, ensuring optimal performance and security.
Assist with network setup and configuration, including routers and switches.
User Training:

Provide training to users on software applications, network access, and best practices for using technology.
Create and update user documentation and manuals.
Hardware and Software Inventory:

Maintain an inventory of hardware and software assets.
Track licenses and ensure compliance with software agreements.
Troubleshooting:

Diagnose system errors and malfunctions and recommend solutions.
Keep records of support requests and their resolutions.