Hospitality Hostess

Description

Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have
Seating guests at tables or in waiting areas, ensure that guests needs and desires are met
Engaging with guests to ensure they’re happy with all the services provided by the resort
Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions
Have a good knowledge of the whole services provided by the resort
Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs
Coordinate with head chefs, maintenance, transportation, and security managers
Ensure that lobby area is tidy and presentable
Provide helpful and inviting environment for guests and constantly remind servers of guests waiting
Ensure and coordinate any maintenance related to the resort facility