Guest Services Executive

Description

We are looking for a Guest Services Executive who will do check-in/check-out assistance. Assist in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
Courteously answer all incoming phone calls in a professional and friendly manner.
Answer all email queries professionally, following standard turnaround time and email etiquette.
Accurately and professionally communicate rates associated with facilities, products, and services from respective domains (spa & health club for membership, etc., front office for rooms, etc. & experience team for tours, etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
Maintain Knowledge in all aspects of facilities, products, and services, associated programs, and reservations for respective domains (Spa, Health Club, Front Office & Experience Team).
Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
Greet and serve guests in person or by phone and assist them with bookings and enquiries.
Greet and serve guests while arriving or departing, provide orientation to facilities, etc.
Managing payments via cash, credit, or debit cards.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
Continually strive to improve the procedures in respective domains.
Attend all training sessions and meetings on a consistent and regular basis.
Identify and anticipate guests’ needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
Ensure that all complaints are promptly attended to and check with the guest for Feedback.
Reports on working on time and adhering to Jumeriah grooming standards.
Ensure adherence to departmental policies, processes, standard operating procedures, and instructions, enabling delivery of luxurious service to guests and in line with Jumeirah’s standard of excellence

Submit cv in 0542765817 or hr.krisamp@gmail.com