Front Office Executive

Description

Greet and welcome guests in a friendly and professional manner
Answer and manage incoming phone calls, transfer calls to appropriate team members, and take messages as needed
Assist with guest check-in and check-out, including processing payments and providing information about hotel amenities and local attractions
Manage and schedule appointments, including spa and restaurant reservations
Maintain a clean and organized front desk and lobby area
Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
Maintain accurate records of guest information, including contact information and special requests
Assist with administrative tasks, including filing, copying, and scanning documents
Collaborate with other team members to ensure the smooth operation of the front office and hotel