Front Desk Officer in Dubai

Description

Job Opportunity: Front Desk Officer in Dubai

An upscale hotel in the heart of Dubai is searching for a skilled and friendly Front Desk Officer to provide exceptional guest services. If you have a warm demeanor, excellent communication skills, and a passion for hospitality, we invite you to apply for this exciting position.

Key Responsibilities:

Greet guests with a welcoming smile and provide outstanding customer service upon arrival and departure.
Handle guest check-ins and check-outs efficiently and accurately.
Assist guests with inquiries, requests, and reservations, demonstrating in-depth knowledge of the hotel’s services and amenities.
Manage phone calls and emails professionally, directing them to the appropriate departments.
Process payments and maintain accurate records of transactions.
Maintain a tidy and organized front desk area and lobby.
Resolve guest complaints and issues promptly, ensuring guest satisfaction.
Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:

Previous experience in a front desk or customer service role in the hospitality industry is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using hotel management software and MS Office Suite.
Positive attitude and willingness to go the extra mile for guest satisfaction.
Knowledge of local attractions and services to assist guests effectively.
Benefits:

Competitive salary and performance-based incentives.
Training and development opportunities for career growth.
Staff meals, uniforms, and other benefits.
Friendly and collaborative work environment.
Employee discounts on hotel services and facilities.
Location: Dubai, UAE

To apply, please send your resume and a cover letter detailing your relevant experience to [Email Address]. Join our team and contribute to creating memorable experiences for our guests in the heart of Dubai!