Customer Service Representative

Description

Responsibilities:

Serving as the main point of contact for customers and addressing their inquiries and concerns promptly and professionally
Providing information about products and services offered by the company
Assisting customers with placing orders, tracking shipments, and processing returns or exchanges
Resolving customer complaints or issues efficiently and ensuring customer satisfaction
Communicating with internal teams to coordinate order fulfillment and resolve customer issues
Maintaining accurate records of customer interactions and transactions
Following up with customers to ensure their needs have been met and gather feedback
Contributing to the development of customer service procedures and protocols to improve efficiency and customer satisfaction
Requirements:

Previous experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Proficiency in MS Office and customer service software
Knowledge of trading industry practices and procedures (preferred)
Fluency in English (additional languages a plus)
Location: Dubai

To apply, please send your resume to hr.jeshna@gmail.com or contact us at +971554634513.