Customer Service Representative

Description

Job Title: Customer Service Representative

Location: Dubai, UAE

Employment Type: Full-time

Job Description:
We are currently seeking a friendly and dedicated Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring overall customer satisfaction. As the main point of contact for our customers, you will play a vital role in maintaining positive relationships and enhancing our brand reputation.

Responsibilities:
Respond promptly to customer inquiries through various communication channels, including phone, email, and social media.
Identify and assess customers’ needs to achieve satisfaction and provide appropriate solutions and alternatives.
Build sustainable relationships and trust with customers through open and interactive communication.
Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
Provide accurate and complete information about products and services to customers.
Handle and resolve customer complaints, working to ensure a positive outcome.
Process orders, forms, applications, and requests.
Keep abreast of company products, services, and policies to effectively address customer inquiries and concerns.

Requirements:
Previous experience in a customer support role or related position is preferred.
Strong communication and interpersonal skills with a customer-oriented approach.
Ability to remain calm and patient in challenging situations.
Proficiency in using computer systems and applications.
Excellent time management and organizational skills.
Ability to work effectively in a team environment.
A positive and professional attitude, with a strong desire to help others.

Benefits:
Competitive salary and benefits package.
Opportunities for career development and growth within the company.
A collaborative and supportive work environment with a focus on employee well-being.

If you believe you possess the necessary skills and are committed to delivering exceptional service, please submit your resume and cover letter to email:hralishaqureshi@gmail.com or WhatsApp:+971521732081.

We look forward to reviewing your application for the Customer Service Representative position.