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Customer Service Manager

  • Industry: Banking
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: Unspecified
  • Experience: 5 - 7 Years
  • Job Type: Full Time
  • Gender: Any
  • Contact No.: 0509683424
  • Email: hr.baigyasmin34@gmail.com
  • Street: Deira
  • City: Dubai
  • Listed: January 22, 2025 2:53 pm
  • Expires: 7 days, 5 hours

Description

Position: Customer Service Manager

Key Responsibilities:
Team Leadership: Supervise, train, and motivate a team of customer service agents to meet performance metrics.
Customer Interaction: Address escalated customer issues and ensure resolutions are satisfactory.
Process Improvement: Develop and optimize customer service policies, workflows, and procedures.
Performance Monitoring: Track KPIs, generate reports, and identify areas for improvement in customer service delivery.
Collaboration: Work closely with other departments (e.g., sales, operations, and marketing) to align customer service with business goals.
Problem-Solving: Handle complex or sensitive customer complaints and resolve conflicts effectively.
Desired Skills and Qualifications:
Educational Background: A bachelor’s degree in business administration, communications, or a related field.
Experience: Several years of experience in customer service, with at least 2-5 years in a managerial role.
Skills:
Strong communication and interpersonal skills.
Leadership and team-building abilities.
Analytical and problem-solving skills.
Proficiency in CRM software and data analysis.
Personality Traits: Patience, empathy, and a customer-first mindset.

To apply send your cv:
Email:hr.baigyasmin34@gmail.com
Whatsapp: +971509683424

Listing ID: 5856790c71229b9e
14225 1

 

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