Customer Service Manager
- Industry: Banking
- Career: Mid Career
- Job Location: Dubai
- Salary: Unspecified
- Experience: 5 - 7 Years
- Job Type: Full Time
- Gender: Any
- Contact No.: 0509683424
- Email: hr.baigyasmin34@gmail.com
- Street: Deira
- City: Dubai
- Listed: January 22, 2025 2:53 pm
- Expires: 7 days, 5 hours

Description
Position: Customer Service Manager
Key Responsibilities:
Team Leadership: Supervise, train, and motivate a team of customer service agents to meet performance metrics.
Customer Interaction: Address escalated customer issues and ensure resolutions are satisfactory.
Process Improvement: Develop and optimize customer service policies, workflows, and procedures.
Performance Monitoring: Track KPIs, generate reports, and identify areas for improvement in customer service delivery.
Collaboration: Work closely with other departments (e.g., sales, operations, and marketing) to align customer service with business goals.
Problem-Solving: Handle complex or sensitive customer complaints and resolve conflicts effectively.
Desired Skills and Qualifications:
Educational Background: A bachelor’s degree in business administration, communications, or a related field.
Experience: Several years of experience in customer service, with at least 2-5 years in a managerial role.
Skills:
Strong communication and interpersonal skills.
Leadership and team-building abilities.
Analytical and problem-solving skills.
Proficiency in CRM software and data analysis.
Personality Traits: Patience, empathy, and a customer-first mindset.
To apply send your cv:
Email:hr.baigyasmin34@gmail.com
Whatsapp: +971509683424
Receptionist
Hotel Receptionist Job Opportunity Position: Hotel Receptionist Location: Dubai, UAE Job Type: Full-Time About the Role We are looking for a friendly and professional Hotel […]
Trees Removal, Artificial / Natural Grass and Date Palm Services at Reasona...
Green life offers Quality Landscaping, Gardening Work, Garden Care services and Trees Removal Services. We also do supply and installation of Palm Trees and Auto […]
Data Entry Clerk
Data Entry Clerk Job Opportunity Position: Data Entry Clerk Location: Dubai, UAE Job Type: Full-Time About the Role We are seeking a detail-oriented and efficient […]
Packing Helper
We are looking for a hardworking and detail-oriented Packing Helper to join our team in Dubai. The ideal candidate will be responsible for packing, labeling, […]
IT Support Specialist
We are looking for a skilled IT Support Specialist to join our team in Dubai. The ideal candidate will be responsible for providing technical support, […]
Hotel Staff
Hotel staff are responsible for ensuring a comfortable, enjoyable, and seamless experience for guests. They work in various departments, each contributing to the overall hospitality […]
Civil Engineer
A Construction Engineer or Civil Engineer is responsible for designing, planning, and overseeing construction projects, ensuring they are structurally sound, cost-effective, and completed on time. […]