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CUSTOMER SERVICE EXECUTIVE

  • Industry: Facility Management
  • Career: Unspecified
  • Job Location: Dubai
  • Salary: Unspecified
  • Experience: 2 - 5 Years
  • Job Type: Full Time
  • Gender: Any
  • Email: csdtyloz@gmail.com
  • Street: bay square
  • City: Dubai
  • Listed: May 20, 2019 11:36 am
  • Expires: This ad has expired

Description

Job Code: TBM05

Required Customer Service Executive for a Maintenance company. With Minimum 3-4 years of professional experience in Maintenance (or) facility management (or) Real Estate / similar industry with below roles and responsibilities:

• Ability to handle Maintenance staff schedules.
• Knows how to use CRM systems and practices
• Knowledge about maintenance works (Electrical, Plumbing, Carpentry, and Painting) to guide client and staffs accordingly.
• Support technical and M&E staff in effective and technically appropriate project planning, strategy development and implementation against agreed work plans, ensuring projects represent effective strategies and innovative approaches based on evidence.
• Prepares quotations and contracts to clients for new projects, AMC and renewals.
• Prepares closing notices for end projects.
• Provide first level contact and convey resolutions to customer issues
• Resolve customer complaints via phone, email or social media
• Follow up with customers, provide feedback and see problems through to resolution
• Update customer data and produce activity reports
• Manage large amounts of incoming calls
• Utilize excellent customer service skills and exceed customers’ expectations
• Attracts potential customers by answering the service questions; suggesting information about other services.
• Build sustainable relationships of trust through open and interactive communication
• Advise on company information
• Inform customer of deals and promotions
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Arabic is advantages

Please do not apply who doesn’t have experience in the relevant industry.

BENEFITS:

• Attractive salary package + Free Visa + medical insurance + mobile phone (if company needed)
Qualified candidates, please send your CV to csdtyloz@gmail.com with Job code: TBM05

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Listing ID: 1605ce13f6583662

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