Customer Service Executive

Description

Job Title: Customer Service Executive
Location: Dubai
Job Type: Full-Time

Key Responsibilities:
Lead and manage a team of customer service representatives, providing guidance and support.
Oversee the daily operations of the customer service department, ensuring efficient service delivery.
Handle escalated customer inquiries and complaints, resolving issues in a professional and timely manner.
Develop and implement customer service policies, procedures, and standards.
Train and onboard new customer service team members, providing ongoing coaching and support.
Monitor and analyze customer service performance, identifying areas for improvement.
Collaborate with other departments to ensure a seamless customer experience.
Prepare and maintain detailed records of customer interactions and service activities.
Contribute to the development of customer service strategies to enhance customer satisfaction.
Stay informed about the company’s products/services to effectively answer customer queries.

Qualifications:

Proven experience in customer service or a related role, including leadership or supervisory experience is Plus.
Excellent communication and interpersonal skills.
Empathy, patience, and strong problem-solving abilities.
Strong leadership and team management skills.
Ability to work well under pressure and in a fast-paced customer service environment.
Proficiency in using customer service software and technology.
Professional and courteous demeanor in all customer interactions.
Results-oriented mindset and a passion for customer satisfaction.

How to Apply:
Email: hr.fatimafarooqi8@gmail.com
WhatsApp: +971558348654