Call Center Associates

Description

Job Title: Call Center Associates

Location: Dubai, UAE

Job Description:
We are expanding our customer service team and looking for enthusiastic individuals to join us as Call Center Associates. The Call Center Associates will be responsible for providing exceptional customer service and support through inbound and outbound calls.

Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional and friendly manner
Provide information about products, services, and promotions
Assist customers with order placement, tracking, and issue resolution
Make outbound calls for follow-ups, surveys, and promotions
Navigate computer systems to access and update customer information
Collaborate with team members to achieve customer service goals
Meet and exceed performance targets and key performance indicators (KPIs)
Follow company scripts and guidelines for effective communication
Handle and resolve customer complaints and issues with empathy and professionalism

Requirements:
Previous experience in a call center or customer service role is preferred
Strong communication and interpersonal skills
Ability to handle a high volume of calls in a fast-paced environment
Proficiency in computer systems and data entry
Excellent problem-solving and multitasking abilities
Positive attitude and willingness to learn
High school diploma or equivalent

Benefits:
Competitive hourly wage plus performance-based incentives
Opportunities for career development and advancement
Positive and collaborative work environment
Health insurance and other benefits

How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to email:hralishaqureshi@gmail.com or WhatsApp:+971521732081.

We look forward to reviewing your application.