Call Center Agent

Description

Job Purpose:

Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.

Job Description:

Deliver the best customer service by attending and resolving queries / issues.
Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
Analyze the various parts of a problem properly and develop logical solutions
Manage difficult customer situations with a positive and professional behaviour, empathize and solicit feedback to improve service.
Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
follow up on registered cases / queries when necessary.

Required Criteria:

Bachelors degree preferably in business administration
Atleast 3+ years experience
Excellent English and Arabic communication skills
Proficient in Microsoft Office
Listening Skills
Attention to detail
Problem Solving Skills
Stress management skills