Call Center Agent
- Industry: Financial Services
- Career: Mid Career
- Job Location: Dubai
- Salary: AED 3001-3500
- Experience: 1 - 2 Years
- Job Type: Full Time
- Gender: Any
- Contact No.: 0551108274
- Email: firstname.lastname@example.org
- Street: Deira
- City: Dubai
- Listed: May 3, 2023 2:17 pm
- Expires: 3 days, 14 hours
Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.
Deliver the best customer service by attending and resolving queries / issues.
Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
Analyze the various parts of a problem properly and develop logical solutions
Manage difficult customer situations with a positive and professional behaviour, empathize and solicit feedback to improve service.
Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
follow up on registered cases / queries when necessary.
Bachelors degree preferably in business administration
Atleast 3+ years experience
Excellent English and Arabic communication skills
Proficient in Microsoft Office
Attention to detail
Problem Solving Skills
Stress management skills
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